REL 3. Do you have an escalation path to deal with technical issues?
Customers should leverage AWS Support or an AWS partner. Regular interaction will help address and prevent known issues, knowledge gaps, and design concerns. This will reduce the risk of implementation failures and also large-scale outages.
Best practices:
 Planned Ongoing engagement /relationship with AWS Support or an APN Partner.
 Leverage AWS Support APIs Integrate the AWS Support API with your internal monitoring and ticketing systems.